Terms of Service

1. Acceptance of Terms

By accessing and using Silvibe's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Eligibility

To use our services, you must:

• Be at least 18 years old (or the legal age in your jurisdiction)
• Be purchasing for legitimate business purposes (wholesale/retail)
• Provide accurate and complete information
• Comply with all applicable laws and regulations

3. Wholesale Orders

Minimum Order Quantity (MOQ)

We operate as a wholesale supplier with minimum order quantities that vary by product. MOQ requirements are clearly stated on each product page.

Order Confirmation

All orders are subject to availability and confirmation. We reserve the right to accept or decline any order. Order confirmation does not constitute acceptance; we reserve the right to cancel orders due to pricing errors, product unavailability, or suspected fraud.

4. Pricing and Payment

Pricing

All prices are:

• Quoted in USD unless otherwise stated
• Subject to change without notice
• Exclude shipping costs, taxes, and customs duties unless specified
• Based on the quantity ordered (volume discounts available)

Payment Terms

We accept the following payment methods:

• Bank transfer (T/T)
• PayPal
• Wire transfer
• Other methods as agreed upon

Payment terms will be specified in your order confirmation. Full payment may be required before shipment for new customers.

5. Shipping and Delivery

Shipping Methods

We offer various shipping options including:

• Express courier (DHL, FedEx, UPS)
• Air freight
• Sea freight (for large orders)

Delivery Time

Delivery times vary based on:

• Shipping method selected
• Destination country
• Product availability
• Customs clearance procedures

Estimated delivery times are provided for reference only and are not guaranteed.

Customs and Duties

Import duties, taxes, and customs fees are the responsibility of the buyer. We are not responsible for delays caused by customs clearance.

6. Product Quality and Compliance

All our products:

• Are made from medical-grade silicone or body-safe materials
• Comply with relevant safety standards (RoHS, REACH, CE as applicable)
• Undergo quality control inspections before shipment

7. Returns and Refunds

Return Policy

Due to the nature of our products:

• Returns are only accepted for defective or damaged products
• Products must be unopened and in original packaging (if return is due to buyer's error)
• Return requests must be made within 7 days of receipt
• Buyer is responsible for return shipping costs unless the return is due to our error

Refunds

Refunds will be processed within 14 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method.

8. OEM/ODM Services

For custom manufacturing services:

• Separate agreements will be executed for OEM/ODM projects
• Minimum order quantities and lead times vary by project complexity
• Mold fees may apply for custom designs
• Intellectual property rights will be clearly defined in the agreement

9. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Silvibe and is protected by copyright, trademark, and other intellectual property laws. You may not use our intellectual property without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Silvibe shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Silvibe from any claims, damages, or expenses arising from your breach of these terms, violation of laws, or infringement of third-party rights.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes shall be resolved through negotiation, and if unsuccessful, through arbitration in Dongguan, Guangdong, China.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of the modified terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: